Frequently Asked Questions
Please read our FAQ before sending us a message.
Orders will typically arrive to our customers in 5-10 days however orders can take up to 30 days if there is delays, we ask our customers to allow 7-15 days of no updates on tracking before reaching out for a reship or refund. If you have any questions or concerns please reach out.
We can provide payment methods suited to those looking to pay via Zelle, Chime, Bank transfer, Cryptocurrency.To do this you must confirm your order with us and we will send over a place for you to enter payment details.
We only ship to the USA, from a secure location in Europe, so shipments may take up to a week to get to your destination.
Please read our dedicated page on Home Testing Products and product authenticity
All our parcels arrive with our customers is discreet and untraceable packages.
Yes we offer 10% discounts on orders valuing between $1000 and $1100, this is refund upon completion of payment, if you are interested in something like this please contact us.
Sometimes it takes up to 5 working days for the payment to show on your bank statement/online banking.
For us we see the payment instantly so if you are worried. Please email us or use the contact form.
If something has not arrived please contact ASAP quoting either your order number or name you purchased under and we can check the tracking on the item. If it is lost in transit we will send another consignment.
We bill discreetly and is shown as on your statement as something normal. If you have concerns please contact us.
Your parcel will be posted out same or next working day and a tracking number is provided for every order free of charge.
We will send your tracking number to the email address provided on the order page. If you have not been provided with a tracking number automatically within 48 hours please contact us and we will send this over manually.
Send us an email
